Refunds
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 1 hour of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
New Life does not guarantee about the refund, it is solely upon the discretion of the sourcing partner.
In case of receipt of damaged or defective items, please report to our customer service team at info@shop.newlifeofficial.net along with the photographic and/or videographic proof of the package and product both. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 4 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team at info@shop.newlifeofficial.net along with the photographic and/or videographic proof of the package and product both. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly, we don’t bear onus of the warranty.
In case of any refunds approved by New Life, it will take a maximum of 30 days for the refund to be approved. Once approved, it will take a maximum of 10 business days to credit back your amount.
Returns
Return/exchange will only be considered if the request is made within 4 hours of receipt of products, otherwise you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
New Life does not guarantee about the returns/exchanges, it is solely upon the discretion of the sourcing partner.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shop.newlifeofficial.net
Only regular priced items may be refunded. Sale items cannot be refunded.
In case of any returns/exchanges approved by New Life, it will take a maximum of 30 days for the return to be approved to you. Once approved, it will take a maximum of 10 business days to process it.
Exchanges
We only replace items if they are defective or damaged. Refer to the Returns section for checking the eligibility criteria. If you need to exchange it for the same item, send us an email at info@shop.newlifeofficial.net
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within a stipulated time from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
Need help?
Contact us at {info@shop.newlifeofficial.net} for questions related to refunds and returns.